top of page
dalenneo

Frequently Asked Questions


Q1. Why do the wheels on my luggage bag break / melt although I haven't used the bag at all?

Depending on the age and brand of your luggage bag, recent years have seen more models adopting lightweight concepts that are low density with high plastic content. This applies for parts that see high utility as well, which includes the wheels and handles. These parts generally have a short lifespan, and have been observed to even deteriorate in storage over periods of 1 to 2 years.

Q2. Does LeatherTechnic adopt original rollers / wheels?

Q3. What determines if a luggage roller / wheel is "good"?

Q4. Is there any guarantee for the rollers / wheels we repair?

Q5. Why doesn't my luggage bag travel in a straight line?

Q6. My luggage bag doesn't travel in a straight line after repairing the rollers / wheels with LeatherTechnic.

Q7. My luggage bag is missing an entire leg / holder / wheel, can it be fixed?

Q8. Can I get a quotation to claim damages to my luggage bag at the airport?

Q9. My roller / wheel looks like it melted through the holder, can it be fixed?

Q10. I forgot the password / can't open the combination lock for my luggage, can I get it opened?

Q11. Can I change my rollers / wheels from 2 to 4 or from 4 to 8?

Q12. How long does it take to replace all the rollers / wheels?

Q13. Is there delivery and collection provided?

Q14. Can I keep the old wheels?

Q15. Does LeatherTechnic charge GST for their services?

Q16. My luggage bag only has 1 damaged wheel. Can I only change 1 wheel?



Terms of Service:

Payment is expected before work commences.

Modes of payment accepted: Cash, NETS, PayNow

All Payments are Non-Refundable and Non-Exchangeable.



9 views0 comments

Recent Posts

See All

Commentaires


bottom of page